Delete your Neon Mix account

Neon Mix creates an account for you when you first play: an anonymous one, linked to Google Play Games if you sign in there. You can delete it together with all its data.

In the game

Open Neon Mix.
On the main screen, tap the gear to open Settings.
Next to “Account”, tap “Delete”.
Confirm.

The account and its data are deleted right away. A new, empty account is made only if you tap “Play again”.

Without the game

Email akv0725@gmail.com with the subject “Delete my Neon Mix account” and your nickname or player ID (it is at the bottom of Settings in the game). We delete the account and its data within 30 days and reply when it is done.

What is deleted

On the game server: your progress and saved game, coins and their history, stars, nickname, language and notification token; won levels, weekly scores, weekend event progress and rewards; your clan membership, chat messages, life requests and gifts; your blocks, the reports you sent and the reports about you; records of rewarded ads and purchases.
Your clan: if you lead it, another member becomes the leader; a clan with only you in it is closed.
Firebase Authentication: your sign-in account (its random ID and the link to Google Play Games).
On your phone: the game’s progress and settings; the analytics ID is reset.

What stays, and for how long

Server backups: deleted data can remain in the database’s restore history for up to 30 days, then it is gone.
Firebase Analytics: usage statistics already collected (tied to a random ID, never to your name) are kept for up to 14 months, then Google deletes them.
Firebase Crashlytics: crash reports are kept for 90 days, then Google deletes them.
AdMob: ad data is tied to your phone’s Advertising ID, not to the game account. Google removes part of the IP address from its ad logs after 9 months and cookie data after 18 months. You can reset or delete the Advertising ID in Android settings: Privacy → Ads.
Google Play: your purchases and payments stay in your Google account, as Google keeps them. “No ads” bought on Google Play stays yours: the game restores it.
Google Play Games: your Play Games profile is Google’s; the game only removes its link to it.